Data Deletion

Delete your RANSOM data

Applies to RANSOM (vn.ransom.app) on Android and iPhone.

Because RANSOM uses no accounts, deleting your account means wiping everything stored on the server for your device ID. You can do a complete wipe inside the app in under 30 seconds.

How to erase everything in the app

Open RANSOM and tap the Me tab.
Scroll down and tap Delete all data.
Read the note and confirm. Your phone needs internet access so the delete request can reach the server.

Let an active lock finish first: If a lock is currently holding apps, wait for it to release on schedule or run the 60-minute Emergency unlock before wiping your data.

What the server removes immediately

Your device ID, public signing key, display name, Chôm face choice, uploaded avatar photo, language, quiet hours, and push token.
Every lock you started, along with signature strokes, invite codes, key-keeper links, rescue requests, replies, signed unlock grants, task answers, focus proof, and banter inside your locks.
Your key-keeper roles, pledge signatures, and answers inside other people's locks.
Your group memberships, block list, pokes, and opted-in daily blocked totals.
Remote-lock permissions you gave or received, plus dares, invitations, and signed orders involving your phone.
The link tying this device ID to any active Pro entitlement.

Once deleted, none of this can be recovered. Reopening the app generates a brand-new random device ID.

What happens on your phone

RANSOM clears local locks, selected app tokens, local stats, Pomodoro logs, cached Pro state, and saved friend avatars. It also disables Firebase Crashlytics and Analytics on your phone, clears unsent events, and resets the local Firebase install ID. Google automatically purges earlier Crashlytics reports after 90 days and Analytics event details after 2 months. Uninstalling removes everything else on-device.

What stays briefly, and why

Messages inside someone else's lock or group: Lines you wrote in another person's lock stay in that thread so the conversation still makes sense, with your display name, avatar, and device ID stripped out. To erase a specific line beforehand, press and hold it and tap Delete.
Abuse reports you filed: Kept unlinked from your device ID purely for safety and moderation follow-up.
Pro purchase references from Apple or Google: Apple App Store or Google Play transaction references stay detached from any deleted device ID so Restore purchase still works if you ever reinstall, until the plan expires or you ask us by email to remove them.
Encrypted backups & rotated logs: Deleted rows drop out of rolling database backups within 14 days and clear from rotated server logs automatically.

Quick reminder: Deleting app data does not cancel a monthly or yearly subscription. Cancel renewals inside Apple ID Subscriptions or Google Play → Payments & subscriptions.

Deleting single items instead of everything

Profile photo: Me tab → Remove photo (removed from the server right away).
Daily totals: Me tab → switch off Share my daily blocked count (server clears uploaded totals right away).
One message: press and hold your line → Delete.
Groups or remote-lock access: Friends tab → leave a group or revoke permission anytime.

Already uninstalled the app?

Uninstalling deletes your phone's private signing key, so the app can't send a signed wipe request anymore. Email uralab95@gmail.com with your display name, the display name of at least one friend who held a key for you, and roughly when you used it. We'll match and erase that device's server records within 72 hours.